8410 West Bryn Mawr Avenue, Suite 700
Chicago, Illinois 60631
Telephone: (773) 399-8900
Fax: (773) 399-8936
Web site: http://www.uscellular.com
Incorporated: 1983 as United States Cellular Corporation
Sales: $3.47 billion (2006)
Stock Exchanges: American
Ticker Symbol: USM
NAIC: 513322 Radiotelephone Communications
U.S. Cellular Corporation operates as the sixth largest wireless provider in the United States with 5.8 million customers in 189 markets in 26 states. The company sells its products through company-owned stores, authorized agent locations, and its web site. In 1983 the company was founded as United States Cellular Corporation—the cellular communications division of Telephone and Data Systems, Inc. (TDS), an independent telephone holding company based in Chicago. Still largely controlled by TDS, U.S. Cellular took its current name in 1999. The company has expanded its operations in recent years through acquisitions. In 2006, it added 297,000 new customers to its growing network.
U.S. CELLULAR’S ORIGINS
TDS was established in 1968 by Chicago entrepreneur LeRoy T. Carlson who, over a period of years, assembled a small rural telephone conglomerate consisting of 50 independent companies. TDS realized tremendous economies through centralized purchasing and system standardization. The policy of collecting companies in adjacent areas, along with consistent growth in rural areas, amplified these benefits.
By 1982 TDS had invested heavily in cable television services, operating 16 individual cable companies. The diversification was spurred by fear that cable companies might one day usurp traditional telephone companies by offering their own telephone services. At the time, cable companies were unwilling to develop telephone services out of their own fear that such a move would provide justification for the huge Bell companies to storm into the cable television industry.
Cellular communication, still in its embryonic stages, was beginning to emerge as a much more serious and immediate threat to the business of wireline telephone companies. One of the first companies to recognize this was TDS, whose senior management quickly devised plans to establish its own cellular communications franchises. There was no shortage of companies willing to compete for licenses to provide cellular service. Start-up costs were high, but economies of scale were extremely impressive, particularly in metropolitan areas. The Federal Communications Commission (FCC), which granted the licenses, established a bidding process for the 30 most populous market service areas (MSAs), and proclaimed that only two companies would be licensed to compete in each one. The first license was reserved for the local wireline company (most often a Bell company), while the second would be awarded to another bidder.
The FCC was monumentally ill-prepared to handle the deluge of applications it received. While TDS applied for a license to serve Indianapolis, a fierce turf battle erupted throughout the industry. Because MSAs often covered several different wireline franchises, dozens of perplexing questions arose over the FCC’s as yet unofficial definitions. The commission finally asked its vast pool of applicants to hammer out their own partnership agreements prior to requesting a license. As a result, TDS opted to abandon its bid for Indianapolis in favor of a 5 percent stake in the hugely profitable Los Angeles MSA. Because it was obliged to provide detailed engineering and market surveys, TDS poured $250,000 into its first application. By the time the second set of 30 MSAs was put up for grabs, however, the company had become experienced in such matters, and soon the average application cost fell below $10,000.
No longer able to support its growing activities in the cellular industry by itself, TDS created a separate subsidiary called United States Cellular Corporation (USCC). The new company began operations on December 23, 1983, with Rudy Hornacek, a TDS executive, as its president.
The FCC’s call for prearranged agreements among applicants eliminated years of comparative studies and appeals processes. It also emboldened the larger, predominantly metropolitan Bell companies into running roughshod over smaller companies. Such cavalier disregard for companies such as USCC hit a nerve with LeRoy Carlson. He took such an aggressive position in negotiations that larger companies were forced to make room for USCC. One bemused representative complained that Carlson did not realize how small his company really was. As the process rambled on, the public grew more vocal and critical of the FCC’s seemingly endless formalities. Finally, the commission decided to award remaining licenses through a series of lotteries.
In a separate agreement signed by the Bell companies, TDS, and other independents, TDS was allowed to operate cellular networks in Knoxville and Tulsa. In October 1984, before the FCC formally granted the licenses, USCC began to assemble its management team. This team was responsible for the selection of cell sites, construction of towers, installation of operating systems, establishment of business offices, and staffing. Accordingly, USCC moved its operations out of TDS headquarters and into a new building in Park Ridge, near Chicago’s O’Hare Airport.
By March 1985 the senior management of TDS had become convinced that the cellular industry was poised for tremendous growth. The company decided to make the development of its cellular unit a major priority. In order to be a more serious bidder, the company needed access to greater investment funding. Rather than raising the necessary financing through additional debt or selling additional shares to an equity partner, TDS elected to abandon the cable television market and devote the proceeds of the sales of its systems to USCC. In addition, funding that was earmarked for the development of new cable systems was diverted to cellular investments.
TDS decided to concentrate on the cellular industry, at the expense of cable television, because cellular promised considerably higher growth and rates of return. Moreover, cellular communications posed a greater threat to TDS’s established wireline services than cable, since the technologies needed to provide telephone service over cable systems had not been developed. TDS disposed of its cable operations during 1985, and sold its last system in November 1986.
As one of the nation’s leading wireless carriers, we are dedicated to providing superior customer satisfaction by working hard to understand the needs of our customers. In fact, our entire business strategy focuses on increasing customer satisfaction, delivering excellent customer service and offering customers great products and services, while providing the best tools and training for our associates and generating profitable growth for our investors.
USCC’s Knoxville system commenced in June 1985, and its Tulsa system went on line in August. Meanwhile, the Los Angeles system, which was activated the previous year, turned its first profit in October. That year, the company filed applications for five of the nation’s largest markets, and applications for 70 more in smaller markets. The licenses for smaller MSAs were important because they covered areas adjacent to larger existing systems or formed corridors along heavily traveled highway routes. USCC’s goal of combining adjacent markets into clusters was essential. Clusters allowed USCC to offer its customers large areas around their homes where they could use their phones without incurring extra charges (“roaming charges”) by entering into another service carrier’s territory. Moreover, USCC’s clusters enabled the company to “capture economies of scale in system operations, marketing, and consumer service functions,” Donald Nelson explained to the November 16, 1992, Wall Street Journal.
In addition to the two MSAs USCC operated in 1986, the company was a minority partner in an additional nine. The following year, it completed eight more cellular networks, including systems in Peoria, Des Moines, and Poughkeepsie. To meet the company’s growing organizational demands, USCC established five operating regions in 1987, including a Midwest Region headquartered in Davenport, Iowa; a Southeast Region in Knoxville; a Southwest Region in Tulsa; and a North Central Region located in Minneapolis. That year, Don Nelson, head of operations at USCC, succeeded Hornacek as president of the company and took on the title of CEO as well.
In an effort to derive additional revenue from its systems, USCC negotiated numerous roaming agreements with other cellular providers, which allowed customers to continue calls even if they strayed outside their provider’s service area. In addition, the company began implementation of enhanced “vertical” services, such as voicemail and information services. By 1987 USCC had been recognized as a formidable player in the cellular communications industry. Clearly in a position to win additional licenses, the company had exhausted its credit lines and would be unable to maintain its growth without a sizable issue of equity capital. The company therefore sold 6.2 percent of itscapital stock to Coditel, a Belgian cable television company, for $10 million.
U.S. CELLULAR: GOES PUBLIC
Late in the summer of 1987, USCC planned a public stock offering to raise additional capital. While the company was preparing its prospectus and working with the Securities and Exchange Commission to make the offering, the stock market took an enormous plunge. The date, October 19, became known as Black Monday. The Dow Jones Industrial Index fell by more than 500 points, to about 1,700 points. The collapse of confidence in the markets not only torpedoed USCC’s prospective share offering, it ruined public offerings of at least three other cellular companies. The company finally went forward with its public share offering on May 4, 1988. Three million shares were distributed, mostly in the United States, at $15 per share, and the company was listed on the American Stock Exchange. The share offering diluted TDS’s control of USCC to just over 80 percent.
By December 1988, USCC was active in 31 MSAs, including Wichita, Atlantic City, and Columbia, Missouri. This rapid growth forced the company to move out of its Park Ridge offices and into a larger facility in Chicago. Bolstering its identity in the increasingly crowded industry, USCC adopted a new logo and promotional materials that included the no-nonsense tag line “Mobile Telephone Network.”
To augment its growth in the market, USCC began issuing additional blocks of shares. During one 18-month period, the number of USCC shares increased by 61 percent. TDS maintained its ownership in USCC at 82.3 percent. Due to the high start-up costs associated with cellular systems, investments in new franchises had severely hampered TDS’s earnings potential. USCC was a constant drain to TDS, but these investments were necessary to ensure that USCC had a good position in the industry. If the company did not invest in new systems while they were available, it risked losing opportunities to build the enterprise.
When the cellular market had been exhausted of the most desirable franchises, the market value of existing licenses began to climb. In fact, USCC bought into the market at relatively low prices. Later, the value of its cellular properties climbed so dramatically that if it were to sell the licenses it had acquired, it would realize a tremendous gain.
- Telephone and Data Systems, Inc., (TDS) is founded by LeRoy Carlson.
- TDS establishes United States Cellular Corporation (USCC) as a subsidiary.
- USCC makes its first public stock offering.
- USCC reports its first profit.
- USCC acquires key cellular markets from BellSouth.
- United States Cellular changes name to U.S. Cellular and adopts a new logo.
- PrimeCo Wireless Communications LLC is acquired.
After USCC secured the necessary licenses and completed the establishment of new networks, it prepared to collect on its substantial investments. A portion of the earnings from these operations was channeled back toward the servicing or retirement of debt and the settlement of obligations to TDS. A second but rapidly growing portion of USCC’s operating income was distributed to its shareholders, the largest of which was TDS. As a result, TDS began collecting an increasingly large dividend from USCC, which registered a 58 percent increase in subscribers, to 182,500, in 1992. TDS used its share of the earnings to retire its own debt and finance new investment opportunities, including additional wireline franchises.
Between 1989 and 1992, USCC expanded from interests in 33 cellular systems to 129. Forty percent of this growth occurred in areas where TDS had a presence in the wireline market, or through settlements with other companies. The remaining licenses were acquired directly through acquisitions of licenses awarded to TDS and other companies.
As the supply of available cellular licenses continued to dwindle, and the prices increased, USCC was faced with the possibility of actually making money. As the investment stage of the company’s development drew near an end, positive cash flow was likely to follow. The primary beneficiary of this profitability would be TDS, whose shares were favored over those of USCC because its business was more thoroughly diversified. In 1993 USCC had interests in 193 cellular systems, 129 of which it had a hand in managing. Of that number, the company maintained a majority interest in 91 franchises.
To sustain its astounding growth rates, USCC began to deepen its distribution channels in 1992. The first cellular phone users had been primarily in the business sector, but, as the cellular market boomed—and the cost of service dropped substantially—increasingly more consumers wanted cell phones for everyday use. To address the needs of this burgeoning group of potential cellular phone customers, USCC opened several retail stores in 1992. Instead of relying solely on its direct sales team, which had catered to business clients, USCC converted some of its office locations into walk-in stores where consumers could purchase a cellular phone and service. By 1995, USCC had over 100 such retail outlets, from which it derived 24 percent of its sales. The same year, the company signed an agreement with Wal-Mart to set up kiosks in 80 Wal-Mart stores, further expanding USCC’s ability to reach consumers directly.
USCC continued to pursue its strategy of growing its cellular markets in ever expanding clusters. As Donald Nelson told the Wall Street Journal on May 3, 1993, “the number one thing our customers want is a wider area in which they can make their wireless telephone calls. The wider that area is, the happier they are. That’s our concentration, growth of the system.” In 1993, USCC acquired access to ten additional markets, and in 1995 signed an agreement with ALLTELL Mobile Communications, Inc., in which USCC exchanged operating interests and expanded its clusters in West Virginia, Virginia, Missouri, and Oklahoma. Furthermore, USCC conducted three asset exchanges with Centennial Cellular Corp. in March 1995 to bolster its clusters in Virginia, North Carolina, and Iowa. USCC’s subscriber base rose 66 percent in 1995 alone. In February 1996, USCC followed these acquisitions with another exchange—this time with Sprint Cellular—for the controlling interests of cellular markets in Ohio and Kansas.
From this transaction, USCC strengthened its clusters in the Milwaukee and Madison, Wisconsin, markets. All told, USCC gained 3.9 million population equivalents from its trade with BellSouth. In 1998, USCC added key markets in Wisconsin and North Carolina and, in 1999, negotiated with GTE Wireless, Inc., to obtain two critical markets in North Carolina.
Despite its many additions, USCC remained committed to serving medium and small markets. The choice was a wise one. While many of its competitors encountered flagging sales, USCC’s subscriber growth rate in 1996 was 56 percent. In January 1997, USCC added its one millionth customer, marking a doubling of its customer base in two years. Moreover, as the May 11, 1997, Chicago Tribune noted, USCC had a distinct advantage over its rivals because its “markets [had not] attracted the competitors flocking to larger markets like Chicago and Los Angeles.”
USCC did experience fierce competition in other venues, however, especially as personal communications services (PCS) grew rapidly. PCS, a sort of low-power radio service that could be used for telephone calls, won over a number of cellular customers with lower airtime rates, no contracts, and extra services, according to Radio Communications Report. Like many other players in the wireless industry, USCC focused on adding new customers, as well as on keeping current subscribers. One way USCC strove to do so was by offering new services. For example, in September 1997, USCC inaugurated its TalkTracker service, a prepay option that appealed particularly to consumers who wanted maximum convenience without having to sign a contract or worry about incurring extra charges. Moreover, USCC strove to lower per unit costs, and began a digital conversion plan in 1997. By the end of 1998, digital service was available to 28 percent of US-CC’s customers in 11 clusters.
In addition to keeping its technology and service options current, USCC also used branding and advertising to keep customers aware of the company and the benefits it could provide. In May 1999, USCC changed its name to U.S. Cellular and debuted a stylish new logo. The company continued to heavily tout its 1998 advertising tag line, “The Way People Talk Around Here.” As Donald Nelson explained in a 1999 press release, “it’s extremely important that we promote our brand image as much as we do our products and services.” The company also participated in many local and national community programs to maintain visibility. In addition to a national domestic violence prevention program, S.A.F.E. (Stop Abuse From Existing), U.S. Cellular led an effort to provide free long distance telephone calls to homeless people during the holidays (H.O.P.E.) and to support neighborhood watch efforts (C.A.L.L.)
Although new competitors in the wireless communications market proliferated, U.S. Cellular’s future looked positive. In 1998, the company increased its customer base by 28 percent. Fortune magazine included U.S. Cellular in its list of the fastest-growing companies.
U.S. CELLULAR IN THE NEW MILLENNIUM
U.S. Cellular entered the new millennium on solid ground. The company remained dedicated to expanding its network and gaining new customers amid intense competition and industry consolidation. The strong impetus behind U.S. Cellular’s push for expansion was the fact that its roaming-related revenue was falling sharply. Large wireless carriers were building nationwide networks, thus eliminating a large portion of roaming charges that U.S. Cellular relied on for profits. As such, the company was forced to seek out new profit generating strategies.
It strengthened its foothold in Nebraska, Iowa, and central Illinois through a $74 million purchase of PCS licenses from McLeod USA Inc. in 2001. It then acquired PrimeCo Wireless Communications LLC in August 2002. The $610 million deal gave it access to Chicago, one of the largest markets in the United States. Overall, the company gained PrimeCo’s PSC licenses, 500 cellular sites, its retail network, and 350,000 customers in the Chicago market. President and CEO John Rooney summed up the acquisition in a November 2002 RCR Wireless News article. “This is giving us access to a large number of customers in an area with lots of economic activity.”
To bolster its success in the Chicago market, the company launched an aggressive marketing campaign. In 2003, it acquired the naming rights to Comiskey Park in a $68.5 million deal. It also spent heavily to upgrade its northern Illinois network and introduced a calling plan that allowed customers 900 minutes of usage for $20. By early 2003, the company had invested over $700 million in its Chicago-based operations.
By 2004, the company operated as the seventh largest wireless carrier in the United States. Many analysts speculated that U.S. Cellular would fall victim to the buyout frenzy in the industry and either acquire a regional carrier or become part of a larger competitor such as Verizon Wireless. Nevertheless, U.S. Cellular remained on its own, eventually becoming the sixth largest wireless company in the country.
The company continued to expand its wireless footprint in 2006. It opened ten new company-owned stores and 11 authorized agent locations. Sales and profits continued to rise that year with service revenues increasing by 14 percent over the previous year. Overall, the company added 297,000 new customers and operated 5,925 cell sites. The company also received the ranking of “Highest Call Quality Performance among Wireless Cell Phone Users in North Central Region” in a U.S. Wireless Call Quality Performance Study conducted by J.D. Power and Associates. With over 5.8 million customers and a reputation for outstanding customer service, U.S. Cellular appeared to be on track for success in the years to come.
Updated, Rebecca Stanfel; Christina Stansell Weaver
AT&T Mobility LLC; Cellco Partnership; Sprint Nextel Corporation; SunCom Wireless Holdings Inc.; ALLTEL Corporation.
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